When attempting to view an object then nothing is displayed (A blank/white viewing area is displayed). Some browsers (eg Internet Explorer) will automatically detect that this is the case and will direct you to an install. Others (eg Netscape) will simply remain as a blank white screen.

The likely problem here is that your browser does not have the correct plug-ins installed to display the particular object you are trying to view. Resolution: Depending on the object type then the likely fix to this is to visit the website http://www.macromedia.com/downloads/. At this site you should download both the latest version of Macromedia Flash Player and Macromedia Shockwave Player. Before running each of these files it is recommended to shutdown all instances of your browser before running each install.